RETURNS

Contact Us
Phone:
3973-4666
Monday to Friday: 10:00-18:00
Email Address:
service@underarmour.hk
Return Policy

Under Armour Hong Kong accepts returns within seven ( 7 ) days, beginning on the day after you receive the goods, along with a receipt for a full refund. The item(s) must be returned in its original individual packaging where applicable:

The identification tag should still be attached to the products with the disposable seal and the products have not been used, worn, washed, modified or damaged;

Unfortunately, Under Armour Hong Kong does not accept online exchange requests. However, we can assist with a return and a new order.

Return Shipping Costs

You are responsible for the return shipping costs when the item(s) does not have quality issues. SF-Express is recommended

If you believe you have received a defective item, please contact our customer service representatives first.You may send back the parcel as COD (Collect on Delivery) after we have confirmed the reason of return and the terms and conditions subject to our return policy.

Return Procedures

Please contact our customer service representatives before returning the items. You can reach us via live chats, phone support, or emails.

We will issue you a return request code after we have confirmed the terms and conditions subject to our return policy.

Please return the item(s) along with the purchase list and free gifts to the address below:
Warehouse 15, Baowan Logistics Park, No.388 Tieli Road, Baoshan District, Shanghai, China
To: UA Return Team
Postal Code: 201900
Phone: 3973-4666

Refund

We will refund the purchase price. Within five (5) working days after the warehouse has handled your return and confirmed the conditions of the merchandise. Refunds will be issued based on the original form of payment.

You will receive your refund five (5) working days after the product has been returned and processed. Under Armour Hong Kong does not have any obligation to re-issue or refund discounts, promotion gifts, and shipping costs.