FAQ

Contact Us
Phone:
3973-4666
Monday to Friday: 10:00-18:00
Email Address:
service@underarmour.hk

About Brand and Products

About Our Brand

  • 1.What is Under Armour?

    We are well known company from America.
    We are not the brand for everyone.
    Our mission is to make athletes better through passion, design & the relentless
    pursuit of innovation.
    We are a global leader in performance athletic apparel.
    Founded by Keven Plank, a former University of Maryland football player.
    Under Armour product is designed to make you perform better.
    We never cease to challenge all records.

  • 2.Where is the Brand from?

    We were founded by Kevin Plank in his grandmother’s basement in the United States, with our headquarters in Baltimore, Maryland. However, as a truly global brand, we are proud to bring our performance-enhancing innovations to athletes all over the world, including Asia, South America, Europe, and more.

  • 3.Who's the prosecutor for Under Armour?

    Under Armour is the official footwear supplier of the NFL and MLB. We provide outfit to elite professional athletes including NFL MVP Tom Brady, 2011 NFL Offensive Rookie of the Year Cam Newton, 2011 NCAA Basketball Tournament MVP Kemba Walker, Brandon Jennings of the Detroit Pistons, Olympic skiing Gold Medalist Lindsey Vonn, Olympic Gold Medal swimmer Michael Phelps, PGA golfer Jordan Spieth and Hunter Mahan, and U.S. Women’s National soccer star Lauren Cheney. Internationally, Under Armour has developed an authentic, on-field presence. UA promotes Kelley O’Hara for Women’s Soccer, also featured in IWWIW campaign. The brand is the official kit supplier to the Barclay’s Premier League’s Tottenham Hotspur and the Welsh Rugby Union.

  • 4.What sets Under Armour apart from other brands?

    Under Armour is focused on performance and making athletes better. We are not a lifestyle, casual, or fashion brand. We are about innovative technologies that make athletes better.

About Product

  • 1.What is Under Armour?

    We are the world’s premier performance athletic Brand, with apparel, accessories and footwear designed to make all athletes better through

    passion, design and the relentless pursuit of innovation.

  • 2.Are you a men’s brand or a women’s brand?

    We make product for both men and women.

  • 3.Does Under Armour Hong Kong official shopping website contain all of the Under Armour products?

    Unfortunately, as there are various product categories available, Under Armour Hong Kong official shopping website does not promise to offer all Under Armour products.

  • 4.What is the difference between ColdGear and HeatGear?

    Wear Coldgear when it’s cold. Under Armour apparel and footwear designed to keep you warm and dry and performing at your best under the coldest conditions.Wear HeatGear when it’s hot. Under Armour apparel and footwear designed to keep you cool and dry and performing at your best under the hottest conditions.HeatGear® sparked the performance apparel revolution with lightweight, moisture wicking fabrics that keep the wearer cool, dry and light. Using HeatGear® as our core fabric, Under Armour has made products with Ultraviolet Protection, odor control systems, and in ergonomic designs for a multitude of sports and training situations. HeatGear® is also the core fabric in our Men's and Women's Underwear.

  • 5.What is ColdBlack?

    ColdBlack is an advanced form of Heatgear that blocks out the sun’s rays, keeping you cool in direct sunlight and protecting your skin.

  • 6.What is Thermo?

    Thermo is Under Armour’s advanced line of Coldgear. It is extremely lightweight, yet extremely warm. Warm but not bulky. It is comfortable and lightweight and can still protect you from the cold.

  • 7.What is Catalyst?

    Catalyst is one of the fastest drying T-shirts on the market – it is soft, lightweight, protects from the sun, and environmentally friendly.

  • 8..What is Charged Cotton Storm?

    Charged Cotton Storm technology makes your cotton water-resistant and keeps you warm and dry in the rain.

  • 9.What is Charged Cotton Storm?

    Charged Cotton Storm technology makes your cotton water-resistant and keeps you warm and dry in the rain.

  • 10.What is Sonic?

    Sonic is the latest and most innovative baselayer product. Our newly developed woven technique provides HeatGear® product true breathability in a light, fast-drying fabric without restriction. Above all, it’s a perfect fit. Innovative features: Thin, lightweight fabric keeps you dry and light all day. Ultrasonic collar cut provides strategic ventilation to keep you cool. “stealth” flatlock seams provides superior comfort and customized fit.

  • 11.What is ColdGear® Infrared?

    ColdGear® Infrared is an entirely new system we created to keep warm, retain body heat and shield you from brutal cold. Infrared lining uses a soft, thermo-conductive coating to absorb and retain body heat. It does not weight you down by eliminating the bulk of extra fabric.

  • 12.What is MPZ?

    MPZ is the lightweight padding innovation that protects the athlete and improves performance. On your clothes, it protects you from injuries during practice or play. In your shoes, it is incorporated into the tongue to protect your foot from lace bite.

  • 13.What is Recharge?

    Recharge uses targeted compression to help you recover better and faster.
    It’s an original strategic compression suit built to help athletes recover after a workout or game.
    It’s proven to deliver 50% less muscle soreness and fatigue, and 50% faster muscle repair.

  • 14.What is Coreshort?

    Coreshorts use compression technology to improve performance by supporting the hips, hams, pelvis, quads and groin.
    The patented X Band is designed to support your core and align your muscles to help you run your fastest 40, cut with more confidence, blow
    by defenders, and generally outperform everyone else on your chosen field of play. It's in the locker rooms of every major pro sport around the globe!

  • 15.What is ArmourBra?

    ArmourBra is the only bra on the market that is custom-fitted for your body – comfortable, supportive, and moisture-wicking. To find your perfect Armour Bra fit follow these 3 measurements:

  • 16.What is Baselayer? How does it compare to Base map?

    UA BaseLayer is intended to be the first layer used when preparing for cold weather. They have a comfortable ergonomic design that allow you to move smoothly in a full range of motion, flatlock seams that prevent chaffing, ArmourBlock that prevents odors, and a comfortable Fitted-fit. Most importantly, UA Base gear features Thermal Grid Channel fabric that traps warm air between the fabric and your body which keeps moisture away from your skin ensuring you are light, warm and dry throughout the day.

    UA Basemap gear combines two different Base Layer fabrics into one garment for optimal body heat regulation during high activity levels.

  • 17.How does Under Armour control odor?

    UA treats some of our fabrics to eliminate malodor after intense workouts and even to prevent any odor from being released.

  • 18.Is Under Armour fire-retardant?

    Standard Under Armour Gear is not fire retardant and should not be used in temperatures that exceed 350°F (176°C).

  • 19.What is Spine?

    Some running shoes are lightweight and flexible. Some shoes provide support and protection. But no shoe has ever successfully combined both…until now. UA Spine chassis technology creates an incredibly light, flexible feel without sacrificing support.

  • 20.What is Charge RC Storm?

    The UA Charge RC Storm builds in game-changing innovations—including weather-defying, water-repelling UA Storm technology—into shoes that weigh less than 10 ounces. They’re built to be your all-conditions, all-courses, all-day—every day—running shoes.

  • 21.What is Micro G?

    Micro G is a full-length, cushioning foam technology. High-rebound and ultra-responsive. Allows the athlete to get lighter and lower to the ground for better stability, control and comfort.

  • 22.What is 4D Foam?

    4D Foam is full-length, built-in, and replaces a traditional sockliner, conforms to your foot’s exact shape, eliminates internal slipping for the ulimate lightweight, locked-in fit.

  • 23.What is CompFit?

    Basketball shoe technology. CompFit delivers custom fit, superior range of motion, lightweight, compressive ankle support. Comp stands for compression technology.

  • 24.What is ArmourStretch?

    It can stretch across the room in any direction and then snap right back into place. Seriously, try it. The result: you get all the power-boosting, muscle-supporting benefits of compression in a garment that’s so mobile and so comfortable that it feels like you’re wearing nothing at all.

  • 25.What is ClutchFit?

    We took our signature compression technology—the stuff athletes everywhere love—and we added our exclusive new UA ClutchFit™ pattern. It expands and contracts to form to the contours of your body at rest and in motion. It doesn’t just fit you…it fits how you move.

  • 26.What is Speedform?

    This Is What Fast Feels Like. Only the originators of performance apparel could make the ultimate performance “moon shot”: a running shoe that actually fits. We took inspiration from spacesuits & paired it with the material innovation of a bra to create the seamless heel cup...the holy grail of fit. To experience sense of speed with UA Speedform keeps you comfort without stitch. Ergonomical design delivers zero distraction while running. Its design in heel, toe and every parts cinch you tightly to your running shoes for a stable and perfect fit.

  • 27.Under Armour Size Guide

    Please refer to “Size Chart” for more details about sizes.

  • 28.Are sizes the same worldwide?

    No, all products that are available for sale in China is adjusted in accordance with Chinese general size specification. Chinese sizes are one size smaller than American sizes. For example, size L in China is as big as size M in America.

  • 29.What is Under Armour’s product fit design?

    Under Armour’s profession is reflected in having thorough knowledge about different athletic performance. Under Armour understands athletes’ different needs and tailor made all gears for different sports. Under Armour’s products have various fit designs: compression, fitted, semi-fitted and loose: Compression fit is tight, second-skin fit delivers comfortable feel that keeps your muscles outbreak strong and your recovery time short. Fitted fit sits close to the skin without the squeeze of compression. Looks very stylish. Semi-fitted fit delivers better mobility by eliminating the bulk of extra fabric, never looks too tight. Loose fit is for enhanced range of motion, freedom and carefree. It’s better to wear when you feel relaxed after training.

  • 30.How should I wash and care for my Under Armour gear?

    Check individual washing and care instructions on product label. As a general rule Machine wash in cold water with like colors Tumble dry on low heat or hang dry Do not use bleach, fabric softeners or dryer sheets Do not iron When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun.

  • 31.Why is there a price difference between the tag price and the actual amount paid?

    The tag price is recommended specific to customers in Mainland China since the Under Armour products you purchased are delivered from Shanghai. Because of the trade and tariff reasons, actual sale prices in Hong Kong will be adjusted slightly.

  • 32.Why is product more expensive in China compared to the U.S.?

    Our products are all imported from US, the imported duties, tax and cost are the reasons the tax issue.

  • 33.Why is Under Armour’s pricepoint higher than Nike’s for similar product?

    Under Armour is the most premium performance athletic brand on the market. We provide the high quality, high innovation apparel, accessory and footwear solutions that help make athletes better. Our product is superior, and our prices reflect that higher level of quality.

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About Registration

About Order

How to order

  • 1.Do I have to be a member in order to make a purchase?

    Under Armour Hong Kong official shopping website accepts purchases from non-member.

  • 2.Can I place an order by phone?

    Under Armour Hong Kong official shopping website currently accepts online purchases only. If you have any questions during shopping, please click online customer service, contact us through consulting hotline or email us for advice.

  • 3.How can I place an order?
    You may place your order by the following procedure:

    (1) Choose items

    (2) Add to cart: choose color, size, quantity, you may continue shopping or view cart and Checkout

    (3) Confirm order: review order details and click “Proceed to checkout”

    (4) Register/login or visitor’s checkout: If you are already a member, please login with your user name and password. If you are not a member, please click new user registration or checkout as guest/visitor.

    (5) Submit order: Fill in your address, shipping method, method of payment, click “Submit Order”, and keep a record of order.

    (6) Confirm payment: Pay with your method of payment

  • 4.How can I place an order for my friends?

    Under “My Account”, you can add new address in “My Address Book”. Fill in your friend’s information in detail. Choose your friend’s information when you click “proceed to checkout”.

    The rest is same as online shopping process.

  • 5..How to confirm if the transaction is complete?

    Your order stands for your intensions in purchasing items on our website. Once your order has placed, we will send you an email with order confirmation number. This number can be used to track delivery status. For registered user, you can view order status via “My Order” in “My Account”.

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Payment Issues

  • 1.How can I pay for my order?

    Hypoallergenic Hong Kong official shopping web site accept PayPal and credit card online payment.

    For more information, please view“Payment Instruction”.

  • 2.Can I choose pay on delivery as my method of payment?

    Currently, Under Armour Hong Kong official shopping website does not accept pay on delivery as method of payment. Please pay with Paypal and credit card.

  • 3.Why is there a price difference between price in my cart and the actual amount paid in my order?

    The total amount in your cart is shown in Hong Kong Dollar (HKD). However, Paypal and credit cards trade in Renminbi (RMB) or US Dollar (USD) instead of HKD in the system. UNDER AMOUR converts HKD automatically into RMB or USD according to the set exchange rate as we process the transaction. So you may feel that there is a price difference.

  • 4.What is the limit amount for online payment?

    Currently, each bank has its limit per transaction for online payment. Due to different banking policies, we recommend you to consult with your bank about relevant issues before you proceed.

  • 5.What are the reasons when the payment is rejected?

    (1) Your bank card is out of the service scope.

    (2) Bank card wasn’t activated to the online payment function.

    (3) Bank card has expired, cancelled or reported lost.

    (4) Bank card has insufficient funds remaining.

    (5) Wrong bank card number or password.

    (6) Wrong ID.

    (7) Errors in banking system data transmission.

  • 6.How to determine if the online payment is complete?

    When you complete online payment process, system will prompt a successful payment message. If the system prompts neither a successful nor a failed message, please check your bank card’s remaining balance via telephone, ATM, front desk or online banking. Payment is successful when the correct amount has been deducted in the account.

  • 7.What happens when my order payment didn’t go through?

    If your payment is failed because your credit card is overdrawn above quota, insufficient funds, network is offline accidentally, please click “My Account” page to find the order and try again.

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Logistics Related

  • 1.What are the delivery methods that I can choose?

    Currently, Under Armour Hong Kong official shopping website ships by S.F. Express only.

  • 2.Delivery Timelines

    Please click “Logistics” to view your shipment status. Arrival dates are for reference only. Please check with the courier company for the actual shipping time. For statutory holidays, arrival time will be delayed accordingly. Actual delivery time is subject to information released by Courier. Actual shipping time will be postponed according to the delivery time published on website in case of statutory holidays and festivals.

  • 3.Shipping Fee

    Orders without footwear: Shipping fee is HK$45.

    Orders with footwear: Shipping fee is HK$70.

    Please choose the correct shipping address when you place your order. System will show the shipping fee according to the address you provided.

  • 4.Can I inspect the product I am receiving prior to signing the waybill?

    Open-box inspection is allowed. You are required to sign the waybill and examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces in the presence of the Courier Company representative. In the event that there are visible signs of missing, damaged or incorrect packages, please indicate the problem to the courier company representative, reject the delivery, and contact our customer service department immediately. We will try our best to find the solution for you. Please do not open or damage the products and packaging. For any other problem (style, size) with your order, you will have to pay for the delivery charges.

  • 5..Can I modify shipping address after the order has shipped?

    Sorry, we are not able to modify shipping address after the order has shipped

  • 6. How to track shipment status?

    After the order has shipped, customers can view their order waybill number and shipping status in “My Order” via “My Account”. You may also track order status by checking your waybill number via S.F. phone support or on S.F. website.

    S.F. phone support: 2730-0273

    Websitehttp://www.sf-express.com/hk/tc/

  • 7.What shall I do if I do not receive products when courier delivers?

    If no one was available when we tried to deliver your shipment or the courier company representative was unable to reach you, we will email you regarding to this matter. Please contact the courier company as soon as possible and they will schedule to make the second attempt. If we neither receive your reply nor hear back from you, we will ask the courier company to deliver the package back to the warehouse. Customer is obliged to cover round trip shipping cost. If you still want the product, our suggestion is to make another order. We are sorry for all the inconvenience.

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Returns

  • 1.Returns?

    Under Armour Hong Kong accepts returns within seven (7) days, beginning on the day after you receive the goods, along with a receipt for a full refund. The item(s) must be returned in its original individual packaging where applicable.The identification tag is still attached to the products with the disposable seal;The products have not been used, worn, washed, modified or damaged;Unfortunately, at this time, Under Armour Hong Kong does not accept online exchange requests. However, we can assist with a return and a new order.

  • 2.Exchange?

    Currently, Under Armour Hong Kong official shopping website does not have exchange service. If customer needs exchange service, we will follow the return procedure and ask you to place the order again.

  • 3.Items That Can’t Be Returned

    Products that are used at improper location, including but not limited to:

    Products that are in contact with very damp objects, chemicals, gasoline, paint, detergents, solvents, cooking oil, excessive heating, and etc

    Products that have loose thread, cracking due to external scratch by hard object or internal abrasion

    Damaged products that have passed their service life

    Damaged products due to inappropriate washing

    Color fading products because of display reasons

    Underwear

    Gift

    Promotional discount and final sell products

    Products that are not in original condition (dirty)

    Products that are not sold from our online store

    Including but not limited to the above situation

  • 4.The Do’s and Don’ts for returns

    (1)If you request for a return over quality issues with the product which has been used or damaged, Under Armour reserves the final decision.

    (2) Customer needs to return the products within 5 days after he/she requests for return

    (3) Customer must return shopping list, gifts and accessories.

    (4) For the sake of the product, it’s recommended to ship with S.F. Express. Please keep the return products in carton

    (5) Amount returned will be affected by the currency exchange rate. Actual return amount is subject to the amount customer receives. Discount, promotion code and shipping charges will not be returned.

  • 5.Return Shipping Costs

    You are responsible for the return shipping costs when the item(s) does not have quality issues. SF-Express is recommended. If you believe you have received a defective item, please contact our customer service representatives first.You may send back the parcel as COD (Collect on Delivery) after we have confirmed the reason of return and the terms and conditions subject to our return policy.

  • 6.Return Procedures

    Please contact our customer service representatives before returning the items. We'll be happy to assist you. You can reach us via live chats

    hot lines, or emails. We will issue you a return request code after we have confirmed the terms and conditions subject to our return policy.

    Please return the item(s) along with the purchase list and free gifts to the address below:

    Warehouse 15, Baowan Logistics Park, No.388 Tieli Road, Baoshan District, Shanghai, China

    To: UA Return Team

    Postal Code: 201900

    Phone: 3973-4666

    “Return Guidelines”“Return Guidelines”

  • 7.What is the time restriction for returns?

    Under Armour Hong Kong only accepts returns within seven (7) days, beginning on the day after you receive the goods, along with a receipt for a full refund.

    For more information, please refer to “Return Guidelines”.

  • 8.Refund

    We will refund the purchase price and within five (5) working days after the warehouse has handled your return and confirmed the conditions of the merchandise. Refunds will be issued based on the original form of payment.If you paid via bank transfer you need to give your bank details to our Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund with five (5) working days after the product has been returned and processed. Under Armour Hong Kong does not have any obligation to re-issue or refund discounts, promotion gifts, and shipping fees.

  • 9.Can I return Under Armour products bought in the U.S.?

    Unfortunately, you cannot return Under Armour products bought in the U.S. to a location in China.

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Other Order related issues

  • 1.How to track my order?

    If you are a registered member, please enter your user name and password to view order status. You can click “My Account” on the top of the page to go view order status.

    If you are not a registered member, please click “Guests Order Inquiry” at the bottom of the navigation page. Enter your email address and order number, you can view your order status.

  • 2.How to read your order status?

    Not Paid: When you create order, the order status would show “Not paid”. Customers can still cancel orders at this status. Orders will be cancelled automatically if one does not complete his/her payment within 24 hours.

    Paid: Order cannot be modified after the order has been paid successfully. If you need to modify relevant order information, please contact our customer service department as soon as possible.

    Cancelled: Order has been cancelled.

    Shipping on the way: All of the products in your order has shipped. Please view order waybill number and shipping status in “My Order” via “My Account”.

    Order completed: System will update order status as “Order completed” automatically 15 days after products receipt.

  • 3.Can I modify or cancel online orders?

    Generated Order cannot be modified. Customer can cancel created order at any time. System will cancel your order automatically if there’s unconfirmed payment within 24 hours.

    If you accidentally cancel orders that are either paid or are on the way, please contact customer service as soon as possible.

    After your order has shipped, you are not allowed to cancel your order. If you cancel orders that have shipped already, please contact us as soon as possible before it is delivered. We’ll inform courier to cancel your shipment. In the event that the courier is not able to reach you, you can reject sign-off after products delivery. In this way, customer is obliged to pay for the round trip shipping charge.

  • 4.What shall I do if order goes wrong?

    If you have any problems with your order, please contact our customer service in a timely manner. You can click online customer service, ring phone support at 3973-4666, or send email address to service@underarmour.hk

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Other Frequently Asked Questions