SHIPPING INFORMATION

Contact Us
Phone:
3973-4666
Monday to Friday: 10:00-18:00
Email Address:
service@underarmour.hk
Order Instruction
Order Status
After your order has shipped, we will send you email notification. Please enter a valid email address so that you can track your order in time.
─ Not Paid: When you create order, the order status would show “Not paid”. Customers can still cancel orders at this status. Orders will be cancelled automatically if one does not complete his/her payment within 24 hours.
─ Paid: Order cannot be modified after the order has been paid successfully. If you need to modify relevant order information, please contact our customer service department as soon as possible.
─ Cancelled: Order has been cancelled.
─ Shipping on the way: All of the products in your order has shipped. Please view order waybill number and shipping status in “My Order” via “My Account”.
─ Order completed: System will update order status as “Order completed” automatically 15 days after products receipt.
Order Status Inquiry
If you are a registered member, you can view order status by entering your user name and password. On the top of the page, you can view order status by clicking the “My Account” and then “My Order”.
If you're not a registered member, you can view order status by entering email address and order number by clicking Guests' Order Tracking at the bottom of the page.
Courier Information
Currently, Under Armour ships by S.F. Express.
Delivery Timelines
Estimated delivery time is 2 to 4 days after your order is shipped from our warehouse.
Arrival dates are for reference only. Please check with the courier company for the actual shipping time. For statutory holidays, arrival time will be delayed accordingly.
Shipping Fee
Orders without footwear: Shipping fee is HK$45.
Orders with footwear: Shipping fee is HK$70.
Delivery Service Area
Delivery Service Area depends solely on courier. Please understand if it’s out of their service area.
Region District
Hong Kong Central& Western, Wan Chai, Eastern, Southern
Kowloon Yao Tsim Mong, Sham Shui Po, Kowloon City, Wong Tai Sin, Kwun Tong
New Territories Kwai Tsing, Tsuen Wan, Tuen Mun, Yuen Long, North, Tai Po, Sha Tin, Sai Kung
Islands Lantau Island, Ma Wan, Lamma Island, Cheung Chau
Track Shipment Status
Once your order has shipped, customers can view their Waybill numbers and shipment status in “My Order” under the submenu of “My Account”. You may also track order status by Waybill number via S.F. customer service hotline or on S.F. website.
S.F. Customer Service Hotline: 2730-0273
Website: http://www.sf-express.com/hk/tc/
Products Inspection & Sign-off
Please be sure to examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces in the presence of the Courier Company representative to indicate your delivery has been received. In the event that there are visible signs of missing, damaged or incorrect packages, please indicate the problem to the courier company representative, reject the delivery, and contact our customer service department immediately. We will try our best to find a solution for you. Please do not open or damage the products and packaging.
For any other problem (style, size) with your order, you will have to pay for the delivery to return the shipment.
No-show Shipping Policy
If no one was available when we tried to deliver your shipment or the courier company representative was unable to reach you, we will email you regarding to this matter. Please contact the courier company as soon as possible and they will schedule to make the second attempt. If we neither receive your reply nor hear back from you, we will ask the courier company to deliver the package back to the warehouse. Customer is obliged to cover round trip shipping cost. If you still want the product, our suggestion if to place another order.We apologize for the inconvenience.
Notes
1、During statutory holiday, actual arrival date will be postponed accordingly.
2、Each order will be delivered to only one address.
3、Once your order has shipped, we are not able to change your shipping address.