Easy Returns

 

RETURNS:

We stand behind everything we make. It's proof of our pursuit to empower athletes everywhere. For change of mind returns, if you are not 100% satisfied with an item, you can return it within 14 days of having received your order.

Electronics (Headphones and Watches): Due to hygiene reasons electronics can only be returned if unused and in the original condition or deemed faulty.

Headwear, undergarments (boxer/jocks, panty and thongs): Due to hygiene reasons, headwear and undergarments are not exchangeable, returnable or refundable.

UA Sportsmasks: As a health and safety precaution, UA Sportsmasks can only be returned if deemed faulty.

If returning shoes, please do not stick the return labels directly onto the shoe box or else your return will be rejected and sent back to you as the item is now in an un-saleable condition.

Personalised product: As this product is customised to you we do not offer returns unless deemed faulty.

If you're looking to return a faulty or incorrect item, please get in touch so we can get it sorted for you.

FAULTY RETURNS:

Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right, just contact our Customer Service Team.

EXCHANGES:

At this time, we are not able to offer exchanges. If you would like to get an item in another size or colour, simply send back the item for a refund and place a new order.

IN-STORE OR PARTNER RETURNS:

You can only exchange an item to the retail store you originally purchased it from. Please contact that store for their exchange policy. Currently we are unable to accept online returns & exchanges in store.

RETURNING YOUR ONLINE ORDER:

We want to make your return as easy as possible. Simply follow these steps and you'll be on your way to a successful return.

Items must be unworn with tags attached and be returned in the original parcel and packaging. If you have multiple orders to return, each order must be return separately.

The return shipping fee is payable by the customer.

 
Log into your account or check in as guest

1. Reach out to our customer service team to initiate return.

 

Check items to return

2. Check items to return.

 

Print label and packing slip.

3. Print return label and packing slip.

 

Place packing slip in return package.

4. Place packing slip in return package.

 

Attach label to the package.

5. Attach label to the package.

 

Send it back to us.

6. Send it back to us.

 

 

Need to know more? View our FAQ's page

PHONE SUPPORT 800930125 Mon-Fri from 9am-6pm GMT+8 Excluding Singapore public holidays