Easy Returns
RETURNS:
We stand behind everything we make. It's proof of our pursuit to empower athletes everywhere. For change of mind returns, if you are not 100% satisfied with an item, you can return it within 30 days of having received your order.
Electronics (Headphones and Watches): Due to hygiene reasons electronics can only be returned if unused and in the original condition or deemed faulty.
Headwear, undergarments (boxer/jocks, panty and thongs): Due to hygiene reasons, headwear and undergarments are not exchangeable, returnable or refundable.
UA Sportsmasks: As a health and safety precaution, UA Sportsmasks can only be returned if deemed faulty.
If returning shoes, please do not stick the return labels directly onto the shoe box or else your return will be rejected and sent back to you as the item is now in an un-saleable condition.
Personalised product: As this product is customised to you we do not offer returns unless deemed faulty.
If you're looking to return a faulty or incorrect item, please get in touch so we can get it sorted for you.
FAULTY RETURNS:
Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right, just contact our Customer Service Team.
RETURNING YOUR ONLINE ORDER:
A few things to ensure prior to returning your items:
- • Items must be unworn with tags attached and be returned in the original parcel and packaging.
- • Please do not paste the return label directly on the shoe box as it will damage the shoe box.
- • Please put the shoebox in another outer box when returning. You may use the original packaging to return the items.
You may return your online purchase via the below methods for free:
In-store return: Simply drop off your return parcel with the Return Label at our selected retail store below:
- • Manning House
Here are the next steps to ensure a successful return:
1. Initiate return process by creating return request here or log into your account and create the return request from your order history page.
2. Print return label and packing slip which will be emailed to you once the return has been created.
3. Place packing slip in return package.
4. Attach label to the package.
5. Arrange the delivery of your package to our return warehouse with your preferred courier (Kindly note that the return shipping fee is payable by the customer.) or drop it off at the selected UA Store.
Return warehouse address –
- Attention: Matthew Kwan
- Address: 803(UA), 8/F, Kerry Cargo Centre 55 Wing Kei Road, Kwai Chung, Hong Kong
- Phone: +852 27789331
Need to know more? View our FAQ's page
REFUNDS:
The refund will be processed within 14 working days after our warehouse receives the returned item(s). Once your return has passed the quality check, your refund will be processed, and you will receive a confirmation email from us. Your refund will be credited back to the credit card that was used to make the purchase. Kindly note that the refund may take some time to reflect in your bank statement, depending on your credit card issuing bank.
We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). Refunds will be given in the same form as the payment for the original purchase.
EXCHANGES:
At this time, we are not able to offer exchanges. If you would like to get an item in another size or colour, simply send back the item for a refund and place a new order.
IN-STORE OR PARTNER RETURNS:
You can only exchange an item to the retail store you originally purchased it from. Please contact that store for their exchange policy. Find an Under Armour store near you.